Great people, super products. Long-time customer. Yesterday, however, was duped into buying all products from Living Proof, which I had never tried, by a very attractive 60-ish "customer", who I later found out was a sales rep for Living Proof. Used it, nice products, but became severely allergic to the "scent", if you could call it that! Not pleasant at all. Cross between a plastic smell and a caustic chemical smell. Brought it back, told manager. Will continue to frequent Ulta but will never take advice from other "customers". Duped and paying for it with Benadryl.
Worst customer service EVER. They state that walk-ins are welcome at their salon. They are open until 6:00 on Sunday. Arrived at 4:00 with my daughter. One person waiting. Lone stylist plucked her own eyebrows, then swept floor. Then asked waiting person, "Oh, did you want something?" She did. A trim on a mane of curly hair. Then stylist looked at me. "I'm not sure if I can take you today." I was there with my 10yo daighter who needed a trim on straight hair. Then she agreed we should come back in half an hour. We shopped next door, saw the mane lady walk by done after 30 min, and went back to find the stylist walking out the front door for the day at 4:40 (store and salon open until 6:00.) "Oh, I didn't get a lunch so I already punched out for the day." Manager: "Yeah, she had to punch out before 5:00." Me: "Why do you have published walk-in hours until 6:00?" Manager: "Oh, that's only if someone is here." Gah! No apology. No offer of appointment another day. No free sample of lip gloss for my very disappointed daughter. We'll never be back! Just lost my DevaCurl purchase dollars for life. Way to go, millennials!
Great people who know what they are doing. And know all the products. They explain everything!!!
I had outstanding customer service from Emma today. She noticed that the foundation I chose was not the same formulation that I am accustomed to using. She also noticed that my eyebrow product was too dark and would not produce the desired result. I was WOWED to receive such personal care in an era of 'self checkout'.
Nice products
Ulta Beauty is a US Hair Care Studio based in Newington, Maine. Ulta Beauty is located at 45 Gosling Rd, Newington, NH 03801, USA.
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