Up north for summer .Loose crown so made an appt to see what could be done.Office girls were terrific but felt my only option from dentist was to spend $ 70000 for 4 new crowns.With ins plan in FL I did not want to have it done.Office was to email my x-rays to FL and after 3 attempts I had to pay for more x-rays in FL.Felt I could have at least a temporary option so I did not loose crown before going back home.
I went to Delta Dental and the first thing I said was do not charge me over what my insurance will cover for one year. I did not have any cavities or anything that needed immediate work. Well they did and I am not going back. I am so angry this place sucks. When I asked the lady (not Daniella she was out) why I had a 600 leftover bill she told me it was because my insurance only covered a certain amount a year. THAT IS EXACTLY WHAT I TOLD THEM I DID NOT WANT TO DEAL WITH WHEN I WALKED IN. i AM NOT PAYING THE 659.40 YOU THINK i OWE YOU.
I had an appointment for a cleaning with Liz today. Not only was she very gentle but she took the time to answer my questions and recommend ways in which I can improve my oral health. Dr. Ben Aissa did my exam and was very friendly. He let me know which treatment is the highest priority while also going through and explaining the other teeth that will need to be addressed in the future. Daniela was very helpful with explaining the financial aspect of the treatment. The office was very high tech and clean.
Made an appointment 2 weeks out, no problem very nice and courteous staff. From there things went down hill. A week later I had a voice mail asking if I could reschedule to 1 hour earlier than original and to please call back to confirm. When I called back they said I was all set and to arrive at the original time. The day before my appointment there was yet another VM message to please call regarding my visit. When I called back they again tried to pull my time in, 2 hours this time. I said I would do what I could to be as early as possible but couldn't promise anything. The day of the visit, another message! When I called they said that the doctor I wanted to see doesn't perform this procedure at this location and that I will have to schedule an appointment with him at a completely different location! Are you kidding me? Bottom line, the doctor may be great but the office staff is completely incompetent! I checked out this other location and the doctor is not even listed as one of theirs.
Truly a first class office. Everyone was friendly and helpful from Daniela at the front desk who helped me with financing to the assistant Kayla who took my x-rays. My hygienist Alex was very knowledgeable and explained everything as she went along. Dr. Ben Aissa took the anxiety out of the whole experience by prioritizing my treatment and explaining the more involved procedures that I will need. I used to dread going to the dentist but I can breath a sigh of relief now that I found my dental home at Dental by Design. Thanks guys for helping me to achieve a new healthier smile!
Dental By Design is a US Dentist based in Newington, Maine. Dental By Design is located at 101 Shattuck Way #3, Newington, NH 03801, USA.
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